Deliveries

Delivery Policy

SHIPPING CHARGES

Shipping is a $15 Flat rate. Unless otherwise stated.

Pick-up can be arranged from our Singleton or Dungog Stores, please call 1300 667 537 to arrange.

For some specialty and larger items, there may be a surcharge on top of the ‘flat-rate’. This will be stated in the item description or before checkout.

Some Larger items or orders may require a shipping quote to be calculated and emailed after order placement’:
These items are very large and not suitable for general postage.
So, we can provide the best freight price possible, you will need to provide us with your delivery address.
 
SHIPPING TIMES & TRACKING
Some items may be temporarily out of stock at time of order due to us being a retail store, if there is a delay in sending your order you will be notified generally allow up to 5-10 working days for delivery.

If for any reason, you have an urgent need for a product, please call 1300 667 537 for a prompt response.

SHIPPING FAQ’S
How are parcels delivered?
All regular delivery parcels are sent either with Australia Post or our other preferred courier services (cheapest, most efficient, availability etc).

If you are aware of problems with certain delivery services to your area please let us know to avoid delays with delivering your order.
All prices include tracking. Your tracking number will be emailed to you when your parcel leaves our warehouse. This email comes directly from the freight company delivering your order. Please email [email protected] or call 1300 667 537 if you have not received tracking notification within a 24-48 hrs of placing your order.

If you are not home for delivery, a calling card will be left (unless you have given an Authority To Leave). Australia Post do not hold parcels at the post office for longer than 1 week, and sometimes shorter around Christmas.
Unclaimed parcels that are returned to us are available to be re-sent for an additional shipping charge upon your request. If we cannot get in contact with you or receive the additional payment, the goods will processed for a refund, less your original shipping charges.

How quickly do parcels leave the warehouse?
Regular delivery parcels usually leave been 24-48 hours from when the order is placed unless the product is not in stock. If the product is out of stock at the time of your order, a staff member will be in contact within 24-48 hours to give you an updated ETA of the goods. Once dispatched, the delivery time will be dependent upon your location, seasonal delays and the chosen couriers shipping constraints and procedures.

Authority to Leave
If you give authority to leave your parcel, you accept all responsibility for any parcel that goes missing once left. Once we have confirmation that your parcel was left at your address, our liability and insurance coverage ends. We also cannot be responsible for errors with parcels being left at the wrong address. Choose this option at your own risk. We reserve the right to change Authority To Leave requests to signature required where necessary (e.g. chemicals or hazardous materials). It is not possible to change the delivery address of your order once it has left our warehouse.